HFM identity verification checks who you are using an ID document and a proof of address issued within the last 6 months. HFM says review usually takes up to 48 hours, and you can deposit once approved.
Documents required for HFM identity verification
| Document | Details |
|---|---|
| ID document | Photo page of a valid passport (PDF or JPG). If you have none, both sides of a My Number Card or driver's licence (for clients resident in Japan) |
| Proof of address | Card statement, utility bill or receipt, residence certificate (juminhyo, for clients resident in Japan) and similar. Issued within the past 6 months |
| Proof of address conditions | Shows name, address and issuer. Full image with all four corners visible |
| Name | Must match exactly on both documents |
※ You submit from myHF. If the application screen specifies something different from this page, follow the application screen.
Rather than guessing the document type and taking photos, it is more reliable to check what the application screen specifies first.
Checks that keep HFM verification from stalling
- Enter your name, date of birth and address exactly as on your documents.
- Make the name on both documents match exactly.
- Submit images with all four corners visible and readable text.
- Choose a proof of address issued within the past 6 months.
- Use a deposit source in the same name as your registration.
HFM says review usually takes up to 48 hours. You cannot deposit until you are approved.
What to do when HFM verification stalls
- 01Compare your registration with your documents
Check that the spelling of your name, your date of birth and the way your address is written match the documents.
- 02Retake the images
Take them in a bright place with all four corners visible and no glare or shadow. Check the text is readable before you submit.
- 03Wait 48 hours
HFM says review usually takes up to 48 hours. Also check the spam folder of the email address you registered.
- 04Contact official support
Contact official support with the date and time of your submission and your registered email address.
Rejection reasons are decided in each individual review. HFM does not publish a list, so follow the support team's guidance rather than guessing.
Why to finish HFM verification before depositing or withdrawing
- You cannot deposit before verification is approved.
- If documents remain unsubmitted with no response within 7 days, the withdrawal request is cancelled.
- Bonuses and promotions may require completed verification.
HFM deposit and withdrawal methods, and what to check when you cannot withdraw
Conditions change by account, country of residence and time, so the official information shown during registration takes priority.