HFM's bonus not being credited is caused by an ineligible account, incomplete verification or phone verification, or reaching the 5,000 USD cumulative cap, and withdrawing removes the bonus in the same proportion.
Summary: main reasons a bonus is missing or reduced
- Account: the 20% deposit bonus applies to the Top-Up Bonus account only.
- Verification: full verification approval and phone verification are done.
- Deposit: a deposit or transfer to the eligible account has been reflected.
- Cap: the total bonus you can receive is up to 5,000 USD.
- Withdrawal: when you withdraw, the bonus is removed in the same proportion.
This page sets out the official rules. Check what applies to your own account in myHF.
Why an HFM bonus is not credited, and where to check
| Reason | Official rule | Where to check |
|---|---|---|
| Account type | Top-Up Bonus account (MT4, MT5) only | Account list in myHF |
| Verification | Clients with full approval are eligible | Verification status in myHF |
| Phone verification | Clients with phone verification done are eligible | Registration details in myHF |
| Deposit reflected | Credited automatically once a deposit or transfer is reflected | Deposit history |
| Small deposit | Not credited if the bonus would be under 0.01 USD | Deposit amount |
| Total cap | Total bonus you can receive is 5,000 USD | Bonus display in myHF |
| Region / approval status | May not be offered | Official guidance and terms |
※ Eligible clients are 18 or over. Whether the bonus is offered differs by region.
Why an HFM bonus disappeared or shrank
| Situation | What happens |
|---|---|
| You withdrew from the account | The bonus is removed in the same proportion as the withdrawal |
| No deposits, withdrawals or trades for 60 days | The account is closed without prior notice |
| Hedging, duplicate participation or arbitrage is suspected | The bonus is removed immediately |
| You made a trading loss | The bonus can be used up |
※ Example of removal: if you withdraw 30% of your withdrawable amount, 30% of the bonus is removed. There is no compensation for losses from a stop-out.
The bonus itself cannot be withdrawn, but profits made by trading with it can. Before you withdraw, check the proportion that will be removed.
Check order when a bonus is missing, and contacting support
- 01Check the account type
In the myHF account list, see whether the account you deposited into is a Top-Up Bonus account. Other accounts are not credited.
- 02Check your verification status
See whether verification is fully approved and phone verification is done.
- 03Check the deposit was reflected
See whether the deposit or transfer has been reflected in the account. The bonus is credited automatically after that.
- 04Look at the bonus display in myHF
The rate and cap that apply are those shown in myHF. For some promotions, the promotions screen shows the bonus you can receive.
- 05Contact official support
Send official support your account ID, the deposit date and amount, and a screenshot.
5 reasons you may not get a bonus, with a check order (beginner guide on the main site)
The no-deposit Bonus Hunter and limited-time promotions
- No-deposit Bonus Hunter: the conditions have many details, so the amount is not given here.
- Limited-time promotions: check the period, eligible accounts and eligible deposits for each one.
- Some promotions exclude deposits made before the period or before account verification is complete.
Details of HFM's no-deposit offer, Bonus Hunter (main site)
Current bonuses and campaigns (main site)
Conditions change by account, country of residence and time, so the official information shown during registration takes priority.